Privacy Policy

callAI processes only the information needed for bookings, customer management, call handling and service security.

1. Information and purposes

Names, phone numbers, shop details, booking times and services support bookings and CRM. Login and access records support security. Location finds nearby shops; push tokens deliver booking and call notifications.

2. Microphone and call audio

Audio and transcripts are processed when voice features or call handling are used. Original recordings are not stored on our server after speech recognition. Text input remains available if permission is declined.

3. Processors and international transfers

We use Deepgram for speech recognition, Anthropic for responses, Google for notifications and maps, NAVER Cloud for voice and maps, Aligo for SMS, and DB-IP for country detection. Processing may occur abroad and is limited to delivering each feature.

4. Retention and deletion

Booking and customer data is kept while the service is used or until deletion is requested. Country cache is kept up to 30 days. Data is securely deleted when no longer needed.

5. Your rights and account deletion

You may request access, correction, deletion or restriction. Shop owners can permanently delete an account after verification on the account deletion page.

6. Security and contact

We use HTTPS, one-way password hashes, access separation and least privilege. Send privacy requests through the enquiry form with “Privacy request”. Effective: August 18, 2026.